Social

Social is the Plural of Personal

In my previous post on the subject, I said: “Social” is not a layer. “Social” is not a feature. “Social” isn’t a product. Social is about bringing being human back into business. About how we conduct business. About why we conduct business. Social is something in people’s hearts, in people’s... Read More »

The Plural of Personal is Social

There was a time in my life when everything I would consider “business” was also personal. As many of you may know, I was born in Calcutta nigh on fifty-five years ago. I stayed there till 1980. There were no supermarkets in Calcutta in those days. For most things you... Read More »

What is Marc Benioff Reading

If you caught Marc’s keynote at Dreamforce this week, you might have noticed him refer to an IBM study that has been influencing his thinking. I thought I’d drill down into some of the study’s insights. The study of 1700 executives finds that CEOs are creating more open and collaborative... Read More »

Tempestuous Relationships

In what seems to be from the lower paleothic period but in fact was about a year and a half ago, I wrote a post about the Mean Girls phenomenon and Shakespeare. This in turn was not actually about mean girls or Henry IV, but about the interesting relationship of... Read More »

Customer Service's Facebook Imperative

Your customers are tweeting and posting to Facebook about your company and your products. Are you paying attention? Gartner says that for many companies, the answer is no and the penalty will become high. Consumer expectations are being raised, and that by 2014, consumer will assume companies will be as... Read More »

The role of trust in the Social Enterprise

[Note: This is the sixth in a series of posts about the Social Enterprise and the Big Shift. The first post provided an introduction and overall context; the second looked specifically at collaboration, working together; the third looked at optimising performance, enjoying work, working more effectively. The fourth, Doing By... Read More »

Doing by Learning

[Note: This is the fourth in a series of posts about the Social Enterprise and the Big Shift. The first post provided an introduction and overall context; the second looked specifically at collaboration, working together; the third looked at optimising performance, enjoying work, working more effectively. This one deals with... Read More »

Enjoying Work is Not a Crime.

[Note: This is the third in a series of posts looking at the Social Enterprise in the context of the Big Shift. The first two posts were: Thinking about the Big Shift and the Social Enterprise and On Collaboration. This one focuses on the concept of flow, and how that... Read More »

The Big Shift (On Collaboration)

Introduction Last week I spent some time looking at the Social Enterprise through the lens of The Big Shift. Responses, in terms of comments, suggestions, retweets, Likes and +1s were heartening, and I am grateful. Thank you. Today I’m going to continue with that perspective, this time drilling down into... Read More »

A Share Too Far: the Failure of Social Readers

Social readers seemed to make a lot of sense. After all, long before there was a Facebook, there was a New York Times “most emailed” list. We apparently just love to share our enthusiasm or disgust for a remarkable story. Mashable breaks it down for you: Social reader apps were... Read More »