Archives

Tempestuous Relationships

In what seems to be from the lower paleothic period but in fact was about a year and a half ago, I wrote a post about the Mean Girls phenomenon and Shakespeare. This in turn was not actually about mean girls or Henry IV, but about the interesting relationship of... Read More »

Customer Service's Facebook Imperative

Your customers are tweeting and posting to Facebook about your company and your products. Are you paying attention? Gartner says that for many companies, the answer is no and the penalty will become high. Consumer expectations are being raised, and that by 2014, consumer will assume companies will be as... Read More »

TPI: The Twitter Political Index

The 2012 Presidential campaigns are making their final pushes before their conventions, a time when politicians solidify and energize their bases and start their most impassioned pleas to the undecided. This week, awesome reporter Dan Farber posts a great piece on CNET about a new move the Twitter: The Twitter... Read More »

Cloud Surges, Office Leverages

The latest from Gartner: IT spending is showing tepid growth, but the cloud is on fire: “[Gartner] described overall IT spending growth as “lackluster,” with only a 3 percent year-over-year growth from 2011 to 2012 expected. Granted, that represents a difference of $3.5 trillion to $3.6 trillion over an annual... Read More »

RIM: Black-and-BlueBerry

A tough week for RIM execs as they faced angry shareholders at it annual meeting. A decimated stock price, a bruised brand, and a delayed product all fueled the flames. CEO Thorsten Heins delivers his analysis on what went wrong in an interview with CIO: “There was a strategy deployed... Read More »

The role of trust in the Social Enterprise

[Note: This is the sixth in a series of posts about the Social Enterprise and the Big Shift. The first post provided an introduction and overall context; the second looked specifically at collaboration, working together; the third looked at optimising performance, enjoying work, working more effectively. The fourth, Doing By... Read More »

Tablets & The Enterprise

The summer slowdown in news is definitely kicking in, but a couple of items out there show that brisk tablet sales are influencing consumer habits with implications for the enterprise. According to a new report from DisplaySearch and NPD, tablets are poised to outsell laptops by 2016: “Consumer preference for... Read More »

Google Goodness

Google I/O has been a gushing fire hose of geek news goodness this week, full of gadgets and new services that have implications for the enterprise. As you can probably tell, I am a big fan of tablets, so I am fascinated by the new Nexus 7. In demos, the... Read More »

Has an iPad Competitor Surfaced?

Microsoft clearly sees cracks in its enterprise fortress. The BYOD movement is bringing iOS devices like iPhone and iPad into the enterprise. Can Mac OS MacBooks be far behind? This week Microsoft went on the aggressive defense, announcing its new Surface tablets. Here's an excellent toe-to-toe comparison with the iPad... Read More »

Social Enterprise Flows

[Note: This is the fifth in a series of posts about the Social Enterprise and the Big Shift. The first post provided an introduction and overall context; the second looked specifically at collaboration, working together; the third looked at optimising performance, enjoying work, working more effectively. The fourth, Doing By... Read More »