In the News

What is Marc Benioff Reading

If you caught Marc’s keynote at Dreamforce this week, you might have noticed him refer to an IBM study that has been influencing his thinking. I thought I’d drill down into some of the study’s insights. The study of 1700 executives finds that CEOs are creating more open and collaborative... Read More »

Customer Service's Facebook Imperative

Your customers are tweeting and posting to Facebook about your company and your products. Are you paying attention? Gartner says that for many companies, the answer is no and the penalty will become high. Consumer expectations are being raised, and that by 2014, consumer will assume companies will be as... Read More »

TPI: The Twitter Political Index

The 2012 Presidential campaigns are making their final pushes before their conventions, a time when politicians solidify and energize their bases and start their most impassioned pleas to the undecided. This week, awesome reporter Dan Farber posts a great piece on CNET about a new move the Twitter: The Twitter... Read More »

RIM: Black-and-BlueBerry

A tough week for RIM execs as they faced angry shareholders at it annual meeting. A decimated stock price, a bruised brand, and a delayed product all fueled the flames. CEO Thorsten Heins delivers his analysis on what went wrong in an interview with CIO: “There was a strategy deployed... Read More »

Google Goodness

Google I/O has been a gushing fire hose of geek news goodness this week, full of gadgets and new services that have implications for the enterprise. As you can probably tell, I am a big fan of tablets, so I am fascinated by the new Nexus 7. In demos, the... Read More »

BYOD, Seriously

Nothing inspires innovation like a mandate to cut costs by 50%. Chris Cruz of California’s Department of Health Care Services (DHCS) knew he had to slash cell phone costs, which were about $110 per month per employee. So, CIO magazine reported, he made a controversial decision: no new BlackBerries: Instead,... Read More »

Smartphones: Will MacEnterprise Resist the Robot?

The latest figures from IDC show that the current winners are widening their lead. Apple’s iOS and Google’s Android are snatching away market share from Symbian (as Nokia moves to Windows Phone) and Blackberry, which lost a stunning 30% of its market share. From the sound of it, this trend... Read More »

The Power of Networked Customers

Editor's Note: This article originally appeared in The Telegraph (UK) and appears on CloudBlog with permission. Thanks to Shane Richmond, Head of Technology (Editorial) at Telegraph Media Group. - @jtaschek During the Industrial Age, companies were formed for a number of reasons: to achieve scale; to increase reach; to simplify... Read More »

Goin’ Mobile

Facebook’s IPO (NASDAQ: FB) has taken its rightful place in the history books, but the attention has shed new light on its biggest challenge: mobile advertising. About 25 percent of our time consuming media is sent on a mobile device, yet mobile accounts for only two percent of total advertising.... Read More »

The Road Show Not Taken

Cameras lined the steps to the Sheraton in midtown Manhattan, eager to get a glimpse of the headliner at a packed house for the show about to unfold. A new Broadway star? A young lion of Hollywood? Nope. Mark Zuckerberg, the CEO of Facebook arriving to take part in the... Read More »