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The Plural of Personal is Social

There was a time in my life when everything I would consider “business” was also personal. As many of you may know, I was born in Calcutta nigh on fifty-five years ago. I stayed there till 1980. There were no supermarkets in Calcutta in those days. For most things you... Read More »

Customer Service's Facebook Imperative

Your customers are tweeting and posting to Facebook about your company and your products. Are you paying attention? Gartner says that for many companies, the answer is no and the penalty will become high. Consumer expectations are being raised, and that by 2014, consumer will assume companies will be as... Read More »

Goin’ Mobile

Facebook’s IPO (NASDAQ: FB) has taken its rightful place in the history books, but the attention has shed new light on its biggest challenge: mobile advertising. About 25 percent of our time consuming media is sent on a mobile device, yet mobile accounts for only two percent of total advertising.... Read More »

The Road Show Not Taken

Cameras lined the steps to the Sheraton in midtown Manhattan, eager to get a glimpse of the headliner at a packed house for the show about to unfold. A new Broadway star? A young lion of Hollywood? Nope. Mark Zuckerberg, the CEO of Facebook arriving to take part in the... Read More »

Big. Cloud Big.

Amazon’s EC2 is increasingly functioning as an on-demand supercomputer, according to a fascinating piece by Jon Brodkin in Ars Technica. It’s another example of scale and heft moving to the cloud, and in the process democratizing the availability of high-end computing capability previously accessed by only the “one percent” of... Read More »

Ctrl – Alt – Social

In the tech world in which everything is recycled, retooled, and spit out like un-digestible gristle, one often comes across the phrases such as groupware is “dead” or “email is dead.” Oddly enough these are euphemisms or perhaps more correctly the opposite: dysphemisms – the substitution of a disagreeable word... Read More »

Big Bang 3 Redux: Facebook’s Mobile Problem

I was wrong. The Facebook S-1 does NOT say that “our CEO is 27 and has limited prior employment history.” But it does say a lot. There’s a lot to cheer about in the S-1, including three years of profitability and a solid engine of free cash flow clearly in... Read More »

Tell Me a Story: BigBang3

Two groups of experts in separate teams across the globe are getting dangerously close to events that will change their respective fields. For physicists working on CERN, it’s the search for the Higgs particle, the elusive piece of sub-atomic matter whose existence could help prove the Standard Model of Physics.... Read More »

Facebook getting the privacy conversation

I had low expectations for Charlie Rose’s interview with Sheryl Sandberg and Mark Zuckerberg. The subjects were certainly great gets for Rose and have plenty of interesting things to say. I just thought that Rose, who has never struck me as having a real affinity for technology interviews, would focus... Read More »

I Love a Good Protest

Reactions to the Occupy Wall Street movement are ranging from repulsion to adulation, but everyone seems to agree: you gotta watch. Here’s a (sometimes) live feed from Livestream: Watch live streaming video from occupynyc at livestream.com In fact, at salesforce.com, you couldn’t help but watch sometimes: our offices are just... Read More »